Shipping & Returns
Western Stores Near Me – Cowboy Fashion Shop NC – Country Clothing Mocksville
Shipping
We offer USPS standard shipping to all 50 states. Please contact us at partnerswesterncompany@gmail.com for international rates. Please allow 1 to 2 business days to ship. We will send tracking information once the item ships.
| Merchandise Subtotal | Shipping & Handling Charge |
| Purchases $0 to $49.99 | $7.00 |
| Purchases $50 to $99.99 | $10.00 |
| Purchases $75 and up | FREE Shipping |
RETURNS POLICY
As of February 6th 2020 we no longer accept returns unless the item is defective. Please reach out to us via email at partnerswesterncompany@gmail.com or at 336-753-1075 if there are any issues with your product.
ALL SALES ARE FINAL!
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Warranty Returns
If you believe your item is defective, please contact us before returning for instructions. Please note that most items such as boots and clothing are not warranted against breakage or rips. If you return item for a warranty issue and the manufacturer believes that no defect was present, you will be responsible for return shipping to you and no refund will be issued. We follow the manufacturers guidelines as to whether the defective item is replaced, repaired or refunded. Clothing must be laundered prior to returning for manufacturer review.
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Return Shipping Costs
The original shipping and handling, return shipping costs, and/or duties and taxes are NON-REFUNDABLE on returned items unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return package with a tracking number and insurance. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
You are welcome to return the items by Post Office, FedEx, or UPS at your expense to return your package.
If you are returning items outside the lower 48 United States (International, Canada, Mexico, Hawaii, Alaska, Puerto Rico) you may use any shipping method most cost effective to you. Please include a copy of the invoice with a note indicating which you would prefer - an exchange, store credit or refund.
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Return Packing Instructions
Preparing your PRP Package: Pack items in a sturdy box using cushioning materials to keep them secure. Remove or black out any old shipping labels, including the original shipping barcode. Seal the box with shipping tape. Complete the FROM section on the Return Label. Save your tracking number for proof of return delivery.
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Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect please call or email our Customer Service department within 5 days of receipt at 336.753.1075 One of our representatives will be happy to explain what steps need to be taken.